Frequently Asked Questions
Website
Click on printed flyer section in the main menu at the top of this page.
Click on "New Flyer Notification" button.
Enter your e-mail address and click on "subscribe".
You will now receive our weekly newsletter with the following week's flyer details.
Click on "New Flyer Notification" button.
Enter your e-mail address and click on "subscribe".
You will now receive our weekly newsletter with the following week's flyer details.
How to unsubscribe to our weekly newsletter?
Open the last newsletter you received in your inbox.
Scroll down.
Select "Unsubscribe from the list".
Scroll down.
Select "Unsubscribe from the list".
How to find your nearest store?
Click on services section in the main menu at the top of this page.
Scroll down to the delivery zone map.
Enter your address or postal code.
Select the closest store to your address.
Scroll down to the delivery zone map.
Enter your address or postal code.
Select the closest store to your address.
Can you buy the ingredients for our PA recipes?
Yes! Check out the ingredients needed for the recipe at the bottom of the recipe page.
You can even add them to your cart for your online order.
You can even add them to your cart for your online order.
How to contact us?
Click on contact us section in the main menu at the top of this page.
Select the store you want to connect with.
Phone number and store address will be available.
Select the store you want to connect with.
Phone number and store address will be available.
How to change your personal address?
Sign in to your account .
Click on Logged in as, then click on Add / Edit your address.
Edit or Remove or Add New address.
Update or cancel.
Click on Logged in as, then click on Add / Edit your address.
Edit or Remove or Add New address.
Update or cancel.
How to delete your PA account?
Click on contact us section in the main menu at the top of this page.
Send us a message asking to delete your account.
Your account will be deleted manualy within 2-3 working days.
Send us a message asking to delete your account.
Your account will be deleted manualy within 2-3 working days.
Is delivery available in your area?
Click on services section in the main menu at the top of this page.
Scroll down to the delivery zone map.
Enter your address or postal code.
Validate if you are within our delivery zone.
Scroll down to the delivery zone map.
Enter your address or postal code.
Validate if you are within our delivery zone.
What are your delivery fees?
For purchase over $100, delivery fees are $3.50
For purchase between $50 and $100, delivery fees are $5
For purchase between $35 and $150, delivery fees are $7
Your order must be at a $35 min.
For purchase between $50 and $100, delivery fees are $5
For purchase between $35 and $150, delivery fees are $7
Your order must be at a $35 min.
Online Ordering
What is PA online order service?
PA's Online Grocery simplifies your grocery shopping in 4 easy steps:
Step 1: Connect or create your account on supermarchepa.com
Step 2: Check the store you will order from and if you are within our delivery zone
Step 3: Choose how you want to pick your order (delivery or collect in store) and validate if slots are available
Step 4: Start shopping within our departments and collections.
*Preparation and delivery fees may apply. Minimum purchase required. Service available in select areas.
Step 1: Connect or create your account on supermarchepa.com
Step 2: Check the store you will order from and if you are within our delivery zone
Step 3: Choose how you want to pick your order (delivery or collect in store) and validate if slots are available
Step 4: Start shopping within our departments and collections.
*Preparation and delivery fees may apply. Minimum purchase required. Service available in select areas.
What are the Custom collections?
With this function, we select products on different theme. It can be easier for you to shop on some product categories or even get some inspiration!
Is online ordering delivery available in my area?
Click on services section in the main menu at the top of this page.
Scroll down to the delivery zone map.
Enter your address or postal code.
Validate if you are within our delivery zone.
Scroll down to the delivery zone map.
Enter your address or postal code.
Validate if you are within our delivery zone.
What are the online ordering fees?
For any online order you will be charged $4.
For purchase over $100, delivery is charged $3.50
For purchase between $50 and $100, delivery is charged $5
Your basket must be at a $50 min order.
For purchase over $100, delivery is charged $3.50
For purchase between $50 and $100, delivery is charged $5
Your basket must be at a $50 min order.
What can you do if you are not in our delivery zone?
You can have your order prepared and pick it up in store.
What to do if all time slots are full?
Slots filled in really fast and our capabilities is limited.
New upcoming 48h slots do open daily at 7am.
Your basket will be saved for the upcoming 14 days. (TBC)
• Sunday @ 7:00 am: Monday & Tuesday time-slots open
• Monday @ 7:00 am: Wednesday time-slots open
• Tuesday @ 7:00 am: Thursday time-slots open
• Wednesday @ 7:00 am: Friday time-slots open
• Thursday @ 7:00 am: Saturday time-slots open
• Friday @ 7:00 am: Sunday time-slots open
New upcoming 48h slots do open daily at 7am.
Your basket will be saved for the upcoming 14 days. (TBC)
• Sunday @ 7:00 am: Monday & Tuesday time-slots open
• Monday @ 7:00 am: Wednesday time-slots open
• Tuesday @ 7:00 am: Thursday time-slots open
• Wednesday @ 7:00 am: Friday time-slots open
• Thursday @ 7:00 am: Saturday time-slots open
• Friday @ 7:00 am: Sunday time-slots open
Why are some prices different on my receipt than when I placed my order?
Your order total may vary based on savings, promotions and prices in effect at the time of order pickup or delivery, product availability and actual weight.
To make sure you get the current week's flyer deals, schedule your delivery or pickup no later than Sunday of the flyer period.
To make sure you get the current week's flyer deals, schedule your delivery or pickup no later than Sunday of the flyer period.
How to cancel your order?
Give us a phone call or fill the contact us form.
What is the minimum amount to place an online order?
Your order must be a minimum of $50.
Is pick up available?
Yes we are offering this option within all our stores.
How to pick up your order at the selected store?
Simply follow these steps:
Arrive at the store entrance during your selected time slot.
Ask your order to the front cashier.
Make sure you have proof of ID, the credit card used for the online payment and your order number.
Arrive at the store entrance during your selected time slot.
Ask your order to the front cashier.
Make sure you have proof of ID, the credit card used for the online payment and your order number.
Is it possible to use your own bags?
Orders are packed in recyclable plastic bags. For now, it's not possible for us to use your reusable bags.
Why are the prices not available?
We are currently working on updating our system to enable the display of prices on our website. It is high maintenance to have our prices updated daily. Our online ordering department will contact you the day of your delivery to confirm the amount of your order and method of payment.
What payment methods are accepted?
We accept credit cards (Visa, Mastercard) and Visa Debit.
When and how will the payment be taken?
NEED ANSWER HERE
What to do if you have any issue or questions with your order once delivered?
Your satisfaction is important to us. If there's a problem with your order, give the store a call or filled in the contact us form. We'll help find a solution.